Online Reputation Management (ORM) for HORECA

We monitor and manage your online reviews and customer feedback to maintain a positive brand image. By addressing customer concerns and promoting positive reviews, we help build trust and credibility in your business.

Maintaining a positive online image in the hospitality industry is crucial for attracting and retaining customers. MarkRev focuses on building, enhancing, and protecting your brand’s online presence to boost customer trust and drive growth.

Regularly Monitor Review Platforms
Respond to All Reviews
Encourage Customer Feedback
Create Engaging Social Media Content

Address Customer Complaints Promptly
Utilize Reputation Management Tools
Implement SEO Strategies
Maintain Consistency Across Platforms

Review Monitoring and Management

MarkRev tracks reviews on platforms like TripAdvisor, Google, Make my Trip, Agoda, Booking.com etc, responding promptly to both positive and negative feedback, ensuring customer concerns are addressed and the brand's reputation is maintained across platforms.

Crisis Management

In cases of negative PR or online backlash, we deploy swift damage control strategies, using clear communication and action plans to mitigate any impact on the brand’s image.

Social Media Reputation Management

By managing social media profiles, MarkRev enhances engagement and resolves issues raised by customers on platforms such as Facebook, Instagram, and Twitter, improving brand perception.

Content & SEO Optimisation of Channel Partners

ORM ensures that positive content, such as customer testimonials, reviews, and articles, is optimized to rank higher in search results. This minimizes the visibility of negative content and improves overall brand perception.

Why should I choose Seoland?